Contact Us

Thank you for visiting CeramicMug.

Our customer support team is available to assist with questions about our products, orders, shipping, returns, refunds, and other store-related inquiries.

Customer Support

Email: support@ceramicmug.shop
Phone: (604) 567-4175

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible. This helps us locate your order and respond more efficiently.

Mailing Address

CeramicMug
3122 Daulac Rd
Westmount, QC H3Y 2A2
Canada

Order Support

Please contact us if you need assistance with:

• Order status or tracking

• Product information

• Shipping questions

• Damaged, defective, or incorrect items

• Returns and refunds

• Changes or corrections to an order

• General customer service inquiries

For the fastest assistance, please provide all relevant order details and, where applicable, photographs showing any product or delivery issue.

We value clear communication and will make reasonable efforts to respond to customer inquiries as promptly as possible.

Website: ceramicmug.shop