Shipping policy

This Shipping Policy explains how orders placed through ceramicmug.shop are processed, shipped, and delivered.

1. Free Worldwide Shipping

CeramicMug provides free shipping worldwide on eligible orders placed through our website.

There is no standard shipping fee charged to customers for qualifying orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

3. Order Processing

Orders may require processing before shipment.

Processing includes activities such as payment verification, order confirmation, preparation, packaging, and transfer to the applicable shipping carrier or fulfillment provider.

Customers will receive relevant order information using the contact details provided during checkout.

4. Shipping Destinations

We offer shipping to customers worldwide, subject to carrier availability, applicable laws, trade restrictions, and our ability to service the destination.

In rare circumstances where an order cannot be shipped to the destination provided, we will contact the customer and provide an appropriate resolution.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your:

Recipient name
Street address
Apartment or unit number
City
Province/state/region
Postal or ZIP code
Country
Contact information

If you notice an error after ordering, contact support@ceramicmug.shop as soon as possible.

We cannot guarantee that shipping information can be changed after fulfillment has begun.

6. Tracking

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information can sometimes require additional time to update after a shipping label is created or the parcel is transferred to the carrier.

7. Delayed Orders

Although most orders are expected within the estimated delivery timeframe, occasional delays can occur.

If your order appears significantly delayed, please contact our customer support team with your order number so we can review the available shipping information.

8. Lost Packages

If tracking indicates an unusual delay or you believe a package has been lost, contact us at support@ceramicmug.shop.

We will review the available information and, where appropriate, work with the relevant fulfillment or delivery provider to determine an appropriate resolution.

9. Damaged Packages

If your product arrives damaged, please photograph the item and its packaging before discarding the packaging whenever reasonably possible.

10. Customs and Import Requirements

International shipments may be subject to customs procedures, import requirements, taxes, duties, or other governmental requirements depending on the destination country.

Any treatment of such charges will be subject to applicable law and information disclosed during the purchasing process.