Terms of service

These Terms of Service govern your access to and use of ceramicmug.shop and purchases made through CeramicMug.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any policies incorporated into them by reference.

1. Online Store Terms

You may use our website only for lawful purposes.

You agree not to use our website, products, content, or services in any manner that violates applicable laws or regulations or infringes the rights of another person or organization.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, colors, dimensions, and other information.

However, colors and visual details may appear differently depending on the screen, device, lighting, or display settings used to view our website.

Minor differences that do not materially change the nature or intended functionality of a product may occur.

3. Prices

Prices displayed on ceramicmug.shop may be changed from time to time without prior notice.

The price applicable to an order is generally the price displayed and accepted during checkout, subject to correction of obvious errors where permitted by applicable law.

Applicable taxes, duties, or other charges will be handled according to the information provided during checkout and applicable legal requirements.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where legally permitted, to refuse or cancel orders for legitimate reasons, including suspected fraud, inaccurate information, product availability issues, pricing errors, or violations of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping

CeramicMug provides free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are not absolute guarantees and may be affected by circumstances outside our reasonable control.

Additional details are available in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, with free returns provided according to our Return & Refund Policy.

Please review that policy before initiating a return.

8. Intellectual Property

Unless otherwise stated, website materials associated with CeramicMug, including original text, graphics, branding, layout, and other original content, are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or republish protected content without authorization except where permitted by law.

9. Third-Party Services

Our store may rely on third-party providers for services such as payment processing, shipping, analytics, website functionality, or order fulfillment.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

10. Prohibited Uses

You may not intentionally interfere with the operation or security of our website, introduce malicious code, attempt unauthorized access, conduct fraudulent transactions, scrape protected content unlawfully, or use the website for unlawful activities.

11. Disclaimer

We aim to maintain accurate and reliable website information. However, except where prohibited by law, we do not guarantee that access to the website will always be uninterrupted, completely error-free, or available at all times.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CeramicMug will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.