Contact information

CeramicMug is committed to maintaining accessible and transparent communication with our customers.

For questions about products, orders, payments, shipping, returns, refunds, or store policies, please contact us using the information below.

Store Information

Store Name: CeramicMug
Website: ceramicmug.shop
Established: 2022

Mailing Address

CeramicMug
3122 Daulac Rd
Westmount, QC H3Y 2A2
Canada

Customer Support

Email: support@ceramicmug.shop
Phone: (604) 567-4175

Order Inquiries

For inquiries regarding an existing order, please provide your order number whenever possible.

For damaged, defective, or incorrect products, including clear photographs of the item and packaging may help us review the matter more efficiently.

Returns and Refunds

CeramicMug offers eligible customers free returns and refunds within 30 days of delivery in accordance with our Return & Refund Policy.

Before returning a product, contact customer support to receive the appropriate instructions.

Shipping Support

We provide free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

If you have questions regarding tracking, delivery, or an unusually delayed order, contact us using the details above.

General Questions

We welcome inquiries about our products, website, and policies. Our goal is to provide clear information and reasonable assistance throughout your shopping experience.